Principal Solution Architect (CCaaS Transformation) (Town of Poland)

We are looking for a Principal Solution Architect to lead the technical design of a large-scale Cloud Contact Centre (CCaaS) transformation programme . As the senior technical authority, you will define the end-to-end architecture, support platform selection, and provide technical governance throughout design, build, testing, and go-live phases. Key Responsibilities Define the target solution architecture and technical blueprint for the CCaaS platform. Lead technical evaluation and selection of…