Information Technology Specialist (Customer Support-Network Services)

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement.

As an Information Technology Specialist in the United States Attorney's Office, Western District of Pennsylvania, you will be responsible for providing technical and analytical assistance involving various Information Technology (IT) areas. If selected for this position, you will join a well-respected team that is responsible for providing technical and analytical assistance which support the information management needs of the United States Attorney's Office, Western District of Pennsylvania. Typical work assignments will include: Provides IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems. Provides user training and assistance on a variety of routine applications. Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media. Installs, configures, upgrades and troubleshoots commonly used hardware and software systems within the organization. Develops and provides training to meet the District's needs. Implements policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks and data.