Hardship Controls and QA Manager

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions. The Hardship Controls & Quality Assurance Manager is a senior leadership role responsible for safeguarding the integrity of Hardship operations through effective controls, quality assurance, and compliance oversight. Acting as a key guardian of customer outcomes and regulatory compliance, the role ensures processes and customer i…